The normal way to purchase items is through our online store. If you need a part, like filters and belts, you may call our toll free number 1-800-822-2897, or email us at Sales@Vacland.com

Shipping

All packages are shipped by United Parcel service.
When placing your order through our shopping cart software, before your order is finalized, where you can choose your shipping method. The shipping cost is automatically calculated, by weight.

Returns

The customer is responsible for paying for shipping on all returns. We recommend insuring all packages, as we are not responsible for lost packages. Items maybe returned within 30 days from the invoice date. Vacuums must be in new, resalable condition. A copy of your invoice is also required with the return.

Warranty

Warranties differ from manufacturer to manufacturer and model to model. Feel free to ask us about the warranty on any of the machines we sell. If you need warranty service performed, we are able to repair all the vacuums we sell under warranty. Usually the customer is responsible for the postage. If you don't want to send the vacuum, many manufacturers have service centers throughout the United States. We can assist you on finding the closest center to you.

Privacy Policy

Our Commitment To Privacy
Your privacy is important to us. To better protect your privacy we provide this notice explaining our online information practices and the choices you can make about the way your information is collected and used. To make this notice easy to find, we make it available on our homepage.

The Information We Collect:

This notice applies to all information collected or submitted on the Vacland website. On some pages, you can order products, make requests, and register to receive materials. The types of personal information collected at these pages are:

Name
Address
Email address
Phone number
Credit/Debit Card Information
(etc.)
On some pages, you can submit information about other people. For example, if you order a gift online and want it sent directly to the recipient, you will need to submit the recipient's address. In this circumstance, the types of personal information collected are:

Name
Address
Phone Number
(etc.)
The Way We Use Information:

We use the information you provide about yourself when placing an order only to complete that order. We do not share this information with outside parties except to the extent necessary to complete that order.

We use the information you provide about someone else when placing an order only to ship the product and to confirm delivery. We do not share this information with outside parties except to the extent necessary to complete that order.

We offer gift-cards by which you can personalize a product you order for another person. Information you provide to us to create a gift-card is only used for that purpose, and it is only disclosed to the person receiving the gift.

We use return email addresses to answer the email we receive. Such addresses are not used for any other purpose and are not shared with outside parties.

You can register with our website if you would like to receive our catalog as well as updates on our new products and services. Information you submit on our website will not be used for this purpose unless you fill out the registration form.

We use non-identifying and aggregate information to better design our website and to share with advertisers. For example, we may tell an advertiser that X number of individuals visited a certain area on our website, or that Y number of men and Z number of women filled out our registration form, but we would not disclose anything that could be used to identify those individuals.

Finally, we never use or share the personally identifiable information provided to us online in ways unrelated to the ones described above without also providing you an opportunity to opt-out or otherwise prohibit such unrelated uses.

Our Commitment To Data Security

To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online.

Our Commitment To Children's Privacy:

Protecting the privacy of the very young is especially important. For that reason, we never collect or maintain information at our website from those we actually know are under 13, and no part of our website is structured to attract anyone under 13.

How You Can Access Or Correct Your Information

You can correct factual errors in your personally identifiable information by sending us a request that credibly shows error.

To protect your privacy and security, we will also take reasonable steps to verify your identity before granting access or making corrections.

How To Contact Us

Should you have other questions or concerns about these privacy policies, please call us at 1-800-822-2897 or send us an email at Sales@Vacland.com.

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